Happy New Year

I just wanted to wish all my readers, collaborators and others a "Happy New Year" from the Sinur clan !!!!!!!!!  I wish a happy and healthy new year to all. Welcome 2015 and the happiness, changes and challenges it brings. 

To Start the New Years Celebration, I wish my collaborators in Australia and China a Happy New Year. (I do know that China celebrates at a different time, but I wanted to show a dragon because they are so kewl )

Then on to some more of my readers further west in Russia and India, but celebrating before us.

Then the Shadow of time moves west to where my name came from in Slovenia and on to Paris where Sherry and I were engaged. I am hoping for more readers in Africa as well some day.  

 Then on to the US in New York and then to home in Phoenix Rising :) 

Business Process in 2014; A Year in Review

BPM continued to march forward despite the fact that BPM of 2014 has become multifaceted thus creating camps of people having different views of what BPM is going forward.  I'd like to take my shot at analyzing what happened in 2104. One thing is for sure, BPM means many things today as it is not just a fixed process with happy paths only.  I categorized the 2014 themes into three categories and they are Business Impact, Market Momentum and Technology Interactions.

Business Impact:

In 2014, businesses continued to reduce costs with process improvements, but their main goal was revenue generation. This was initially accomplished through attracting new customers and bring them on board as fast as possible and showing them the promise of a savvy partner for the future. This was done leveraging social mobile and cloud. In addition organizations started mapping their customers journeys with themselves in order to keep and expand the new and existing relationships. At the same time, established organizations started to look over their shoulders at the new entrances in their respective sectors and how they were leveraging the new and emerging digital platforms.


Market Momentum:

The BPM market continues with nice double digit growth both software and services, but it is quite bifurcated in nature. There are the traditional leaders / players and new upstarts that are picking a niche portion of the market to grow forward. Some of these up starts are picking adaptive case management, cloud, social and others are picking low end simple processes. This is good for the market as it pushes the leaders to get better while offering growth niches. There were also some major marketing themes that caught momentum. Rapid development, smart applications, adaptive case management, differentiating pace layering, decision management, smart content and the internet of things all created buzz for market growth.

Technology Interactions:

2014 saw the leverage of many new technologies and technology combinations. It was good to see the aggressive use of social, mobile, cloud, big data, IoT, decision modeling and case management in real business solutions in 2014. This tells me that the cycles for inclusion of new technologies are speeding up and organizations are looking to take advantage of any technology to keep costs down, raise revenue and optimize customer attraction. This shows that BPM helps break down and leverage technology silos along with business functional silos. This is encouraging and I expect this to continue and even accelerate.

Net; Net:

2014 was a great year for BPM and I expect more exciting things for 2015 that I will start sharing after the "ball drops" and the fireworks display over all parts of the world. While 2014 had many of the process experts picked areas dig their process trenches in for their view of BPM war, the big picture BPM is one of diversity and inclusion. We are all going to have to expand our skill sets to learn to manage the new multifaceted BPM category.

Happy Holidays

I want to wish my readers a peaceful holiday season this year. As you can see Maggie Mae is excited about the holidays and her eyes are lit up with the joy of the season. We wish you the best of health for 2015 as well. I look forward to the direction of digital business takes next year with the newest technologies working together. We should have good fun discovering and debating the progress. I also look forward to 2015 to complete some new art projects. 

Up Coming Events for Collaboration / 1Q 2015

Things are shaping up for an exciting 1st quarter of 2015 for me. For those who want to interact on the role of decisions and process in the digital organization, we should have some good opportunities to discuss emerging trends. I hope to have some interesting conversations and identify great case studies to publish in 2015.

                                  EVENTS

Date           City                Sponsor                 Content

1/19        Orlando             PEX                        Process Excellence Week 2015
2/23        LasVegas          IBM                         Interconnect / Digital Economy
2/25        Scottsdale         DST                        DST Advance User Conference 
3/9          LasVegas           Kofax                    Transform User Conference 
3/30        Santa Barbara   BPM.COM             Defining the Next Gen Process

Net; Net:

The first quarter of 2015 looks to be aimed at producing better business results with the emerging methods, techniques and technologies that surround mobile, social, cloud, big data analytics, decisions and emerging process actions. The biggest benefit for me is to connect or reconnect with a strong network of change agents. 

Blog Activity for the 4Q 2014

While the interest in the Internet of Things(IoT) and BPM continues to be of strong interest, there is an increase of interest into decision management, behavior modeling and journeys (both customer and work journeys). There is a strong trend towards emerging processes represented by goal directed processes and case management. The bottom line is that there is still strong interest in BPM despite the many growing facets such as smart applications, swift application development, adaptive case management, and goal driven swarming processes. As intelligent devices emerge and intelligent personal assistants help knowledge workers, the very nature of process will transform. The events of interest, for me, were Tibco Now and the Gartner BPM Summit. The 15 hot posts last quarter are illustrated below:

While most of my blog activity is US based, below are the top world wide demands outside the US.

I think that 2015 promises more growth for BPM, but it will be a BPM that better supports emerging and evolving processes that closer support the evolving business goals designed for better business outcomes.

Art Projects for the Fourth Quarter 2014

Fall colors are always an inspiration for me, but capturing fall colors and the moods have always eluded me. This time I think I managed to capture the feel in my "Autumn Bridge" painting. Speaking of elusive, I have been trying to create a heart shape with fractals for years now. I finally lucked out and created a heart shape that Sherry really liked. It's been a break through quarter of art for me. See below and let me know if you agree :)  For more of my art please see the following links

http://www.james-sinur.com/paintings/  for traditional paintings
http://www.james-sinur.com/digital-art/  for digital art

Autumn Bridge

Happy Heart

Electrolyte

Jumbo Shrimp

Gartner BPM Summit Rocks Big Change

There are over 700+ attendees at this years BPM conference in LasVegas and the place was buzzing with activity. This was a significant increase over the last BPM conference and it was good to see that folks were looking to leverage processes in building their digital business future. While the industry wrestles with the term BPM because of it's history as an operational improvement discipline, BPM is changing as radically, over time, as the businesses it serves. Though I have only attended the first day, it is clear that Gartner is encouraging companies to move to become a digital business. This means that there is a big change in store for them and their processes. This can be disruptive or not depending on how organizations approach this challenge. 

Building a Digital Business Future:

Gartner is making the case for organizations to start their journey to the digital business this is a moment in time where new opportunities and threats that are both visible and invisible. The opportunity to mix the digital and physical worlds has never been greater because of the Internet of things (IoT). This theme was prevalent in all of the keynote speeches. The most notable was Daryl Plummer and Jorge Lopez. It was a shame that Jorge's speech was keynote quality, but given the night before the main crowd arrived as it painted a great framework for Gartner's main theme and gave context for the BPM conference. 

It's Time for Innovation:

All the ingredients for creating a new or better business with process as a key contributor is here today with the IoT and Cognitive Computing. This theme started with Guy Kawasaki and trickled through the conference with sessions on next practices in innovation and designing the brain aware enterprise from Jackie Fenn. While I was personally disappointed that there was not an emphasis on using BPM technologies for incremental innovation and transformation, several of the process excellence award recipients were leveraging BPM that way. 

Disrupt or be Disrupted; Either Way Big Change:

Another prevalent theme was the notion that organizations could not afford to sit still and new entrants with this new technology could threaten established players. It was clear to all of us that managing big change was a key theme. While mentioned in all of the keynotes, it was brought to bear in Janelle Hill's digital disruption pitch. The wave of change was continued with Elise Olding's riding the tide of change presentation. The pragmatics of this Marc Kerreman's aligning change with process improvement scenarios. 

Net; Net:

I think Gartner is on point here with big change, big chaos and the chance for getting bypassed, but organizations are best wrapping their systems of record in a differentiating layer to start to cope with immediate change. Over time organizations need to look to the IoT and Cognitive Computing starting with smart processes and maybe new business models running in parallel to their existing revenue generating capabilities unless a new upstart causes panic.

BTW Gartner has not paid me to attend theses sessions, though they did comp me on the attendance and hotel. I rarely do anything for free, but I got to see my Gartner buddies and some of my favorite technology and service providers, some of which are clients

The Critical Connections & Collaborations in the Internet of Everything

The Internet of things (IoT) offers great opportunity for organizations aimed taking advantage of the new digital world of new of advanced interactions with their existing and potential constituent communities. While there is great potential for effective interactions that can yield revenue, speed, and savings with ease and satisfaction, there is an underlying complexity and number of people, things and enterprises that must be enabled in contexts and situations dynamically in real time. This means introducing new methods, techniques, technologies and positioning existing systems and technologies in new ways. There are three areas of technologies that must be working together effectively in new success patterns. The areas are business process management (BPM), business rules/constraints management (BRM) and machine to machine interactions (M2M) connecting and collaborating.

BPM Takes on Additional New Roles:

BPM is normally acting as a central control mechanism that manages the process from a holistic “end to end” perspective. While interactions with the IoT can still work that way by asking for an assist from a sensor, a combo package of smart/collaborating sensors or a sensor clusters. With the advent of IoT, now BPM can be triggered to play out specific set of prescribed of actions often called a process snippet (a portion of an end to end process). Also human collaboration can be requested for knowledge assists, collaborations and authorizations. BPM can also be embedded into an intelligent and complex physical device like a lawn cutting robot.  The result for BPM is more utilization; not less, but this will require a different mindset in the leverage of BPM. 

BRM Takes on Additional New Roles:

BRM is normally acting as a local decision mechanism in the context of an overall process or application. While these kind of interactive decisions will still be leveraged, rules will be combined with events/data to recognize patterns and notify or collaborate with humans, systems, sensor packets and complex physical devices. In addition, rules will be combined with additional search and analytical mechanisms to produce more cognitive problem solving.  Like BPM, BRM will be also embedded complex physical devices to guide the sensing, thinking and actions of said devices. In additions rules can be stated in terms of constraints that can act as boundaries of free ranging devices, processes, systems and human interactions. The result for BRM is more utilization, but this again will require a different mindset in the utilization of BRM.

M2M Introduces New Standard Collaborations:

Flexible options will be needed in the configuration, collaboration and communication of physical devices that can range from simple sensor nodes to complex agent based controllers. This will require the local integration of various sensors, actuators and other devices with communication security. Additionally there needs to be back end support for data, asset and UI management assisted by big data driven analytics.  

These machine collaborations are dependent on information models that separate the uniqueness of the device from the uniqueness of another device. In other words, there needs to be a standard meta-model of the communication and collaboration of the devices by describing their properties and capabilities. This creates a data hand shake that can be understood in a universal model for any communication. It is important also to have level of abstractions (meta-data) to speed development and execution of these communications and collaborations.  The best example of this is the Eclipse Vorto Proposal.  See https://projects.eclipse.org/proposals/vorto

Net; Net:

In order to facilitate the leverage of the fast growing internet of everything, there will be an emphasis on emerging patterns of the leverage of BPM, BRM & M2M supported by standards on leveraging big data analytics. This means linking of these contributing technologies to sense patterns, make decisions and act in concert to reach goals that change with emerging situations. The successful digital organizations will figure out how to leverage these approaches and technologies in their business models, services and products. 

Don't be surprised if the technology lines blur and that you will get dragged into new technologies as your digital organization emerges or transforms. We are already seeing it in IoT enabling vendors like IBM, Bosch, Pega & Tibco

Giving Work Visual Transparency is Essential

Now that work, and the processes that support work, can handle emergence while being goal directed, a new challenge arises to provide all participants a visual audit trail of what actually happened. This is important for several reasons. At a minimum, there needs to be a visual history for retracing activity and at a maximum looking for ways to improve the work experience for all participants while helping managers adjust to emerging regulation, conditions, decisions and actions. Imagine looking at your last vacation trip, after the fact to think of better or different routes and experiences.

Visualizing Work Journeys:

Since emerging work is not necessarily visualized until it is well underway or after the fact, there is a need to visualize the actual journey for people or machines to understand the paths taken to meet a set of balanced goals in effect for the duration of the life of the work. The journey could start with a customer request or a tripped sensor, but what is decided and what happens needs to be tracked and visualized across multiple parties, countries, systems and technologies. This will allow for maximum transparency for all parties and many reasons.

http://jimsinur.blogspot.com/2014/11/work-journey-management-wjm-is-emerging.html


Visualization for Goal Improvement:

As more and more work is goal oriented, shifting the goals as emerging conditions is something that has to happen. In fact the goal settings, in force, when the work starts will be one of the major elements to capture as a map legend for the work visualization. By analyzing the work visualizations, managers can precisely adjust the collective goals for more desirable outcomes for specific work journeys, participants and scenarios.

http://jimsinur.blogspot.com/2014/11/is-work-goal-or-flow-directed.html


Visualization for Better Practice Patterns:

Goal driven or not, emerging work needs to be analyzed for better and repeatable practice patterns. Once visualized and analyzed, decisions can be made to make them part of a proposed process pattern inventory for participants (men or machines) to select and follow, In other words if a work journey looks successful, it can be put into a bag of tricks or made a happy path that can be leveraged over and over. For those who do not believe in repeatable sequences and that all work should emerge every time, this would seem unnecessary, but there are resource optimization reasons for doing so.

Net; Net:

Visualizing emerging work will be one of the most important business needs for the future. This means tracing work from on premise to the cloud and back, from machine to machine (IoT), from human to human, from automated personal assistant to humans and may need multiple sources of audit trails integrated for visualization. In some cases, patterns of emergence can be classified and put into repeatable processes for optimization reasons.


Additional Reading:

http://jimsinur.blogspot.com/2014/05/the-digital-organizations-is-fully.html
http://jimsinur.blogspot.com/2014/09/the-two-faces-of-business-process.html
http://jimsinur.blogspot.com/2014/04/ptiney-bowes-canada-delivers-better.html

Thankfulness is a State of Mind

Sometimes I have to be reminded, but it is important to practice thankfulness in my life. Thanksgiving Day, here in the US, makes us all take a bigger view of our blessings. I can only speak for myself here, however I am eternally thankful for many things. Despite losing a fantastic son this year, I can find many reasons to be thankful.

I am thankful for:

Life and health in that I am stronger than last year

My family lead by my patient wife Sherry. Great adult children in Melissa, Bryon, Dave, Emily, Steve & Beth. Fantastic grand kids in Keegan, Karson, Xander, Gabriella, Hope, Kale, Nolan & Amanda.

My friends all over the world that stay in contact despite my issues

My customers, work associates and followers that keep me honest

The gifts that God gave me and continues to allow me to grow

Success of Big Hero 6 (The last project my son worked on along with many)
http://jimsinur.blogspot.com/2014/11/big-hero-6-bh6-rockets-out-of-blocks.html

Freedom to worship and to choose

The Four Views of Process Success

Determining success on any project is always a challenge. When I first started in IT, it was did you deliver the requirements on time and on budget. Things are much more complicated today. Dan Morris enumerates what he thinks is success in a BPM project. This is certainly worth your time to read in a day of many things fighting for your attention.

Click on the link below

http://www.processexcellencenetwork.com/innovation/columns/the-four-views-of-success-you-need-to-get-all-of-t/

Work Journey Management (WJM) Describes Emerging Processes

For nearly two decades, we have been calling business process management BPM. While it has served us well, it doesn't accurately describe process management. First of all not all processes are related to business, though businesses are rife with processes. Secondly the processes imply a fixed map of activities like roads or train tracks and it takes focused effort to build the paths. Work Journey Management can go any where at any time. Like trekking, it can be on roads, tracks, paths, water, or mountain ridge. It also can go underground or under water or in the air. Processes now can go any where now as well, particularly with the IoT which many call the "Internet of Everything".

Planning Customer Journeys:

Customer Journey Mapping (CJM) is all the rage today as it should be in the coming "Age of the Customer". By studying the behavior of customers, organizations they can plan effective interactions. The customer journey map is a contextually sensitive graph that describes the journey of a user by representing different touch points that characterize his or her interaction with a service or a product. These journeys are point there are deviations that occur because new events, goals and behaviors emerge from the expected paths. Like trekking there is an initial plan, but conditions, elements and the state of the trekkers could cause a change in path and plan. Each trek can be analyzed after the fact to improve future expeditions.

Work Journeys:

While some work journeys will parallel customer journeys, but not always as process activities permeate everywhere for others. Fixed processes only seem to work for a portion of the journey and some of the activity will be made up on the fly based on changing goals, new patterns, new contexts, constraints, emerging scenarios and the state of supporting resources, This is why work journeys seems to better represent the idea of emergent processes that represent where the world is headed fast in the digital organization.

Net; Net:

I'm not convinced we should eject the term BPM, but if we do I would vote for WJM as it seems to represent a world where journeys are started with an initial plan, dynamically adjusted in-flight and studied after the fact for effectiveness.

Does Design by Doing Eliminate Good Design?

We are moving from a world with centralized processes that are designed in a holistic fashion to processes that are built for change and collaboratively assembled to achieve optimal balanced outcomes. There are two extremes "Doing by Design" and "Design by Doing", but I believe there is a balancing act between these two extremes that we as process professionals need to seek. Each use case needs to be examined for the right balance. With the advent if the "Internet of Every Thing" and the need for speedy analysis and response, puts a premium on processes built for change and fast development. Design is more important than ever, but it is different than the era of BPM that we just went through in the last decade.

Doing by Design:

Traditionally we  use process models to visually depict existing process flows. This allows process to be shared and worked on in a collaborative basis. Analysis of current practices are brought to light with this approach. When designing new flows that are more stable, this approach works for designing a process. When these processes maps become large and unwieldy or are to rigid for business needs then employing other approaches make sense. One is by adding dynamic rules in the process so some adaptation can be supported as this allows some deviation of action. Another is by simulating alternative paths and actions to ensure behaviors under many, but not all situations.  Another is design by doing.

Design by Doing:

Quickly emerging is another approach that allows for dynamic assemblage of processes that are created as the need arrives. It's kind of like a "lego" approach for processes and some times the process builds itself because of embedded machine intelligence, dynamic human collaboration or a combination of both. In this way the process model now becomes an audit trail of what really happened and can be studied for improvement, governance issues and the need for new constraints on the assemblage. These are known as emergent processes and are supported quite well in adaptive case management, agent and IOT technologies; quite often used together. The issue here is the granularity of the pieces and their specific roles in a resulting action.

Designing the Balance:

The problem is there are always camps of belief to deal with in designing processes. It is important to understand the attributes of the specific part of a process. There are portions of  process (snippets) that are unlikely to change as they are specific patterns of work that endure. There is nothing wrong with the "doing by design" approach for these, but just make sure you have thought through a great number of scenarios. With the advent of customer control, that is coming down the line, we will see more emergence in our processes. With these actions deigning the granularity and assemblage of these granules, will be the challenge. In fact some emergent processes will have little design, but will use constraints to keep processes from "breaking bad" or emerging in an undesirable fashion. In these cases, additional models will have to be considered.

See:

http://jimsinur.blogspot.com/2014/09/behavior-modeling-key-missing-context.html
http://jimsinur.blogspot.com/2014/08/the-missing-models-in-process.html


Net; Net:

There is no one fool proof way of designing processes. It depends on the expected volatility, but it is clear that things are changing for more emergent behavior in processes. You will see vendors headed in this direction and watching their success will be interesting to watch in the coming years.

How to Evolve Your Business Processes to Optimum Level (and how to keep them there)

Dan Morris and Rod Moyer have crafted a white paper on business optimization that tries to answer a couple of key questions. "Can optimum business state be reached?" and "Can it be maintained?" I particularly enjoyed the "Hitting a Moving Target Time After Time" portion of the paper. The paper is worth a read, so I thought I would bring it to your attention. Like a tuned car, you can extract great performance in the real world.

Link to the Paper Here: 


http://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/white-papers/how-to-evolve-your-business-processes-to-optimum-l/

Reaping the Benefits of Intelligent Decision Management

In this post, I am going to summarize four case studies where applying operational decision management has led to significant benefits for organizations. Two of the examples are in the financial sector and the remaining summaries will be in the gaming and transportation sectors. Keep in mind that these are highly summarized and anonymous.

Revenue Driven by Intelligent CRM:

A Large multinational financial services corporation gains ability to provide prompt, personalized, proactive service to their clients

The Need:

Alert research analysts and sales based on specific patterns of interactions (or non-interaction) to enable them to more efficiently and effectively service clients.

 Benefits:

•Flexible, extensible platform for modeling growing set of alert patterns

•Greater insight into client interactions across channels to enable more personalized service and more intelligent customer relationship management

Real Time Fraud Detection:

Major Chinese financial institution realizes enhanced fraud detection and greater time to value with flexible and agile decision management platform

Need:

•Detect fraudulent credit card transactions and take appropriate actions at time of interaction

•Implement new fraud detection scenarios more quickly

Benefits:

•Greater range of fraud detection scenario support

•Ability to more quickly implement new fraud detection scenarios (from ~1 month to < 1 week)

Intelligent Real Time Loyalty:

Major online gaming company gains agility and business control for creating real-time marketing campaigns for online gambling platform

Need:

Ability to implement and manage sets of rules as “plans” with simple and complex events over variable time horizons for implementing customer loyalty and retention plans, as well as fraud risk

Benefits:

•Powerful situation detection

•Agility in deciding bonuses to offer, which can be managed by the business

Real Time Monitoring for Increased Customer Satisfaction:

Major North American railway gains greater real-time visibility into operations

Need:

Ability to dynamically monitor trains for fraud detection, operational monitoring and ensuring customer satisfaction

Benefits:

•Enhanced real-time visibility into train operations

•Ability to graphically visualize network of equipment

•Greater customer satisfaction from real-time insight and proactive notification

Net; Net:

The combination of event pattern recognition, strong analysis and actions used in concert can leverage the power of operational decision management in beneficial ways. Hopefully these real world case snippets can encourage your organization to move further into the cognitive world.

These are highly summarized case studies provided by IBM

Ashley Red is the Next Big Thing

Sherry and I like to listen to music and relax on some of our weekend time. We happened upon an up and coming group from Las Vegas, home to great groups like "The Killers" and "Imagine Dragons", called Ashley Red. We fell in love with their ability to play the latest alternative and pop covers with great skill and enthusiasm, but they really know how to create original music. They have come out with some new tunes and a CD. Guess who's artwork is on their CD entitled "City of  Lights" ? There are nothing but great cuts on this CD, but our favorite is "Contagious" & "Hero"

This is an adaptation of my piece called "Ying Yang"  http://www.james-sinur.com/digital-art/


Ashley Red has become "white hot" with their own spot on Valley View Live, Channel 13: a Las Vegas ABC affiliate. They have also opened for Bret Michaels and Bon Jovi. Their brand of music is alternative rock with a salting of Miami techno themes. We really enjoy them immensely and see them every time they pop back to Blue Martini or Wasted Grain in Scottsdale, but sadly, for us,  they are moving up and away.

Cass Cates is the front man and his voice is amazing. He just loves interacting with the crowds and is great to watch perform. He often shares his microphone with the audience and really gets into the party mood. Hector Rios plays like Edge, of U2 fame, and brings a myriad of sounds out of his lead guitar. Thor Jeppesen lays down a mean bass and contributes to the song writing. John Kurimai is the happiest drummer on the planet and manages the electronic part of the show (usually key boards). If you ever get a chance to see these guys, when you are in Vegas or when they break big, enjoy. Check here for their schedule: http://ashleyred.com/

You can buy their tunes now individually right now.

https://itunes.apple.com/us/album/city-of-lights/id919462758

Big Hero 6 (BH6) Rockets Out of the Blocks

'Big Hero 6' had a fantastic three day opening delivering 56.2 million in the movie houses. What's more impressive is the the audience and critic approval ratings were 94 & 91 percent respectively. This is an amazing start and I would love to congratulate John Lasseter and his team on another winner :)

As many of my readers know my son, Andrew James Sinur, passed away when the team was celebrating the wrap of the film last summer. The Sinur family would like to thank the team for supporting us  as we grieved heavily in the last months. The pinnacle was the message in the credit crawl to Andy. We all broke up watching last Friday night. Disney, John and the team has such class to do this for Andy and our family :)  Keegan and Karson, Andy's kids, were deeply moved. We all loved Andy so much. He was one of a kind.

Dish Nation even mentioned the memorial

Notice the wonder and glee on Andy's face as he sees a Baymax prototype during the production phase of the movies. Andy is just above Baymax.  Here are some of the pictures of our grateful family from opening weekend.

Additional Blog Posts Leading up to the Opening Day: 

http://jimsinur.blogspot.com/2014/10/its-going-live-soon-big-hero-6.html
http://jimsinur.blogspot.com/2014/09/big-hero-6-trailer-fresh-from-disney.html
http://jimsinur.blogspot.com/2014/08/thanks-for-prayer-support.html
http://jimsinur.blogspot.com/2014/07/god-now-has-one-of-his-gems-back.html

Tibco Wants You to Change the World with Attitude and Their Technology

The first day of Tibco Now was about mindset and attitude towards creating a changed world with technology. Obviously Tibco want you to use technology in their rich portfolio. You might ask "what do they have and how can I use it?" Tibco did a nice job of showing the audience what they had and balanced it with a goodly number of client case studies. Here are my thoughts based on needs I see in the market place. Tibco certainly can support more than these.

We Want Visibility:

Tibco offers one of the best combinations of Visualization with Spotfire, Jaspersoft and LogLogic. You can handle both business data feeds and technology data feeds with these technologies.The new mobile metrics looks yummy. Since you can't manage what you can't see, this is a great place to start. Marks and Spencer showed how you can create a wave of enthusiasm by combining collaborating business analysts with inquisitive executives. M&S has gotten a deep taste of how this can affect their business world.

We Have the Need of Speed:

While Tibco has always show the ability to manage data well with MDM, they now have combined a number of technologies to speed up the cycle of intelligent action. Businesses have FOMO (fear of missing out) just like we do. By sensing event patterns and applying rules for interesting and analyzing patterns, Tibco can put opportunities and risks in front of managers at a blinding speed rate. Of course this engenders a need for some machine learning to spare the managers for overload. This will only accelerate with the "Internet of Everything" Leveraging events with in memory and live big data combined with analytic capabilities put Tibco in a good position. There were a number of good case studies in the oil and transportation industries for the attendees.

We Have the Need for Business Optimization:

Well Tibco can sense emerging patterns, analyze them and suggest actions, but many of the actions need to be put into the context of a process. This can be a tight predetermined process or a loose emerging process. The choice is yours with ActiveMatrix supported by the integration capabilities in Business Works. Add the speed factors and the visibility and business folks have a wide variety of options with Tibco. There were a few examples from the financial industry, but Tibco need to be more assertive with ActiveMatrix supported by their other technologies.


Net; Net:

Tibco has a wide portfolio of technologies that will have to get easier to use over time that can bless key business problems, so they bare a deep look. The issue will be Vista, the new owners do to this blessed portfolio of technology assets? I hope they don't mess with it much and leverage these assets in their own vertical software stacks like Tibco has done in it's Engage offering for marketing managers

Tibco Now: First Day of Futures with Fast Data

Vivek Ranadive starts the show off with a bang, after the mayor of San Francisco welcomed the crowd of over 2500 to his city of 4% unemployment.

 He then mentions the five big trends that will be surrounding the big change that will be necessary to get to the next level of civilization (civilization 3.0).  They are:

• Extreme Service: All organizations will be leap frogging each other to out-service their competitors.
• Explosion of Accessible Data: The amount of data to manage, digest and analyze is mind boggling
• Platform Reach: It takes a rich and integrated platform to reach to all constituents in a way that wins
• Rising Asia: China & India continue to dominate in GDP growth
• Math Trumps Science: Why is no longer the driver; intelligent actions win the future

Vivek stated that every business is a social network linked to a perishable inventory of products, services or knowledge.

Malcom Gladwell, the best-selling author, challenged the audience to make changes with the technology that was emerging. Malcom said our attitude will change the world if we wanted to do so. 

He left us with four major points that he saw Malcom McLean who change the whole shipping world with containerized freight. The example was richly told and displayed four major themes. They are:

• Leveraging ones imagination to change the world
• Enable a sense of motivated urgency
• Move away from a rules based society to a values and goals based society
• Embrace the fact that every company will become a software company

Mark Andreessen then came on stage and gave the audience a feel for what a VC does as a person who sorts of the best of a bunch of terrible ideas. Vivek then interviewed Indra NooylI, the CEO of Pepsi who explained how she created an environment for change that was necessary because customers are now jumping ahead of companies because of technology. Her mantra was “perform while you transform while navigating uncertainty”.

Mitch Barns, the CEO of Nielsen, had four jewels of wisdom. They are:

• Trimming waste is often the starter for innovation
• Move from central control to edge control where the interactions of business really happens
• Get rid of zero sum thinking (a winner and a loser). Many can get a partial win
• The world needs data cooperation and collaboration

Net; Net:

Get ready to change the world because we all know what to do with emerging technology. I would soften that a bit and say “Learn to use emerging technology to get ready to change the world”