How to Evolve Your Business Processes to Optimum Level (and how to keep them there)
Dan Morris and Rod Moyer have crafted a white paper on business optimization that tries to answer a couple of key questions. "Can optimum business state be reached?" and "Can it be maintained?" I particularly enjoyed the "Hitting a Moving Target Time After Time" portion of the paper. The paper is worth a read, so I thought I would bring it to your attention. Like a tuned car, you can extract great performance in the real world.