Monday, September 10, 2018

Driving Momentum on Your Digital Efforts

I'll be doing a free webinar on "How Business and IT Leaders Can Drive Transformation Momentum" on Sept 14th at 10:00 AM Pacific Time. Hear about the Strategies and Tactic that are linked and working to drive success with real examples laced through out the presentation. One organization changed it's positioning from last to first in it's industry.

PLEASE SIGN UP HERE:    LIVE Q&A WILL BE ENCOURAGED !!! 




How can you mitigate Digital Transformation stalling?
While many businesses have taken initial planning steps towards transformation, it's challenging to ensure that progress continues. Join Jim Sinur, VP Research and Aragon Fellow, for a webinar on how to use a Digital Business Platform to initiate transformation, measure progress, and accelerate your digital business goals.
This webinar will cover:
  • The current state of Digital Business transformation
  • How a Digital Business Platform accelerates business transformation
  • What to look for in choosing a Digital Business Platform provider

Thursday, September 6, 2018

TIBCO NOW 2018: Innovation at the Edge

TIBCO held its user conference in Las Vegas this week and TIBCO delivered to it's theme. TIBCO is serious about providing innovation assists with it software assets and an offer to collaborate together with clients and prospects in a lab environment of it's own. This is a pretty unique offering in the days of intense digital pressure to transform. While TIBCO is a leader in the Aragon Globe for Digital Business Platforms (DBP), TIBCO shines in the areas Augmented Intelligence and Interconnected Everything (resources of data, systems, services and people). For a quick overview of the TIBCO platform, please see the honeycomb chart in Figure 1. While many of the pieces work together seamlessly now, each can be leveraged in usable clusters.

Innovation:





                                           TIBCO Offers a Lab for Innovation 


                                Figure 1: TIBCO's Digital Business Platform (DBP)


The Edge:

At the edge, TIBCO is doubling down it's efforts with Flogo and adds it's ability to sense event streams and aggregate them into patterns by leveraging rules. All of this is at the edge with a tiny footprint and superb performance. To this end TIBCO and JABIL announced an important IoT partnership that will support all kinds of devices and boards at the edge including telematics for the insurance industries. JABIL is one of these best kept secret companies that provides manufacturing support services and products. This will put AI at the edge over time and help with predicting down time and sensing important activity at the edge.



Intelligence:

TIBCO announced a new version of Spotfire that is aimed at analytics in an accelerated fashion by leveraging NLP and even more advanced dynamic behavior. TIBCO also announced a New Data Science Offering exclusive to AWS market place. This approach mimics their rich offering to TIBCO's client base. See Figure 2 for TIBCO's overall  vision for it's Data Science Offering





                                Figure 2  TIBCO's Data Science Platform Vision

Rapid Development & Low Code:

TIBCO also unveiled their approach to citizen development with Live Apps leveraging starter kits. There were numerous sessions dealing with citizen development which is needed to keep up with the new digital pace. In the case of lighter applications that need integrated resources, collaboration between citizen developers and IT professionals are encouraged in Live Apps. One of the demos used NLP with a light weight process to the point of impressing Amazon


Net; Net:

TIBCO is focusing it's strong resources in an ever improving fashion towards their customer's challenge of Digital Transformation while transforming itself into a more potent offering in their areas of strength. More to come on customer proof points and case studies in my next post.

Friday, August 31, 2018

BoxWorks 2018: Morphing into a Bigger BOX

Attending BoxWorks 2018 this week, there were some new and compelling themes for organizations on their digital journeys. There were over 7000+ participants, a big leap from my last BoxWorks two years ago. Since 2016 Box has grown in size and ability to help organizations with content, to be the "Switzerland of  Content" that is open to all streams of content including image, voice and video. Well Box is not satisfied and is moving to add intelligence and context to support a wide range of digital challenges.



Defining a Huge Box: 

Aaron Levie, the CEO of Box, laid out some ambitious goals for his organization to become not just a content platform, but a platform the can support both the Digital Work Place which according to Aragon Research requires a Digital Work Hub  and Digital Business which according to Aragon requires a Digital Business Platform (DBP). While Box can certainly expand it's impact to both, but this is going to require a significant evolution of Box and it's supporting technologies and partners. Since Box is extreme in it's openness and is investing north of 20% of it's revenues in R&D, there is a a good chance this can happen. Aaron painted the Digital Challenge well and unveiled some if the aggressive steps Box was taking with some proof points to came later in the show with many enthusiastic clients on stage.

                                                        THE BIG BOX GOAL


                                                               

                                                                BOX TODAY



 Efforts to Expand Box:


Box is leveraging it's growing metadata around content to find new and exciting uses in tagging,  visualizing and enabling action from those tags including finding objects in videos in context. By adding machine learning (ML) the skill level of Box rises to learn, tag and categorize all forms of content for various uses downstream. This is called Skills and there are basic and custom skills for identified metadata tags. (see the turtle picture below)  Box will use various ML and AI partners starting with the normal known players of Google, IBM and Microsoft.



Box is also expanding it's notification of the presence of specific content and events through feeds. Box is also expanding it's ability to automate tasks in and around content and making those automation patterns available for reuse. While Box has some process definition and execution of processes inside, they plan to partner with others for production processes on operational data. Today they work with Nintex and Pegasystems mostly, but are open to working with others.

Net; Net: 

Many of the Box case studies on stage were around sharing and securing masses of heterogeneous sources of content.  There were glimpses of use for the new capabilities, but it is early. Box is gaining momentum and wants to be the "Switzerland of AI and Process" to help expand the scope of digital efforts, it's clients are dealing with and only develop features that the market doesn't support or can do better than it's partners. This is ambitious, but doable if they exercise a great level of wisdom and discipline in developing only what they do best. I was encouraged with the strategy and initial steps taken. Time will tell how far this will carry Box forward.






Tuesday, August 21, 2018

Up Coming Events for Collaboration: Second Half 2018

There is strong momentum around tactical topics like RPA, Low Code, Workflow and DML, but there are also some strong themes around strategic use of Customer Journeys, AI, Blockchain, Industry 4.0, Edge Computing and Digital Business Platforms (DBP). There are many things to talk about and would love to catch up with others in a number of up coming events. See below


                    Art Work Entitled "Apple of My Eye" More Sinur Art Here

EVENTS

Date           City                Sponsor                 Content

8/29      San Francisco   Boxworks              Digital First 
9/4-6     Las Vegas          Tibco Now             Innovation at the Edge
9/14      Online Webinar  Aragon                  Digital Momentum 10:00 AM PST
10/24    New York            Aragon                  One on One Meetings  (still openings)
10/25    Boston                Aragon                  One on One Meetings  (still openings)
11/7-8   San Antonio       BBC                       Decision Management
12/6      San Francisco    Aragon                  Smart RPA & Awards Ceremony


These are exciting times of better customer interaction, improved business operations and new business models. Efforts are emerging and transforming to take advantage of the new digital world.  I am excited to interact with folks the rest of the year. See you soon. 



Wednesday, August 15, 2018

Making Digital Delicious


Today some organizations have a sour taste in their mouth on digital and for good reason. There are those large consultancy firms that make one feel that they hold the recipes for digital and if you are willing to part with millions, they can make you a master chef. Your IT department, backed by deep research from high priced research firms, can also create and appetite and provide some teasing tasting plates of various digital technologies to choose from for the future. These approaches have created a bad taste in many organizations mouths. We would suggest that your organization is already digital and could be more digital with some practical steps unless your industry is under duress to create a new business model. Here are three practical approaches to create the “Digital Donuts” (Figure 1):




                                                        Figure 1 Digital Donuts

Create a Better Customer Experience:

Today the customer experience is crucial for customer loyalty and attracting new customers. This doesn’t mean that your business model is broken, however it means your organization should make it easier to do businesses with now and in the future. There are a number of efforts that can supercharge the customer experience. Of course making things mobile, aggregating data from legacy systems and eliminating unnecessary keying through automation are no brainer efforts. Mapping and measuring customer journeys are a next step to remove friction in the processes and point out opportunities for more automation, chat bots and digital assistants. If your organization is bogged down with legacy overburden, significant wrapping may be required to create processes and customer journeys

Pick a Business Optimization Opportunity:

While business optimization has been an ongoing drive for most organizations, these efforts can be supercharged by process mining leveraging time lines, predictive analytics, machine learning, and various forms of process automation. There is also a new emphasis on resource optimization and assistance through knowledge assistance for human and software bots. More straight through processing and assisted exceptions are growing in popularity which requires a more precise closed loop approach to decision management assisted by no code decision approaches.

Pick a Business Differentiation Approach:

In parallel to investments in the customer experience and optimizations, organizations can sandbox new business approaches by trying new processes in a fail-safe environment. When time to market makes a difference, buying additional companies that represent a great jump start to a new business model is typical for digitally savvy organizations. 

Net; Net:

Don’t let others make your organization feel digitally unsavory. There are many great digital recipes. Your organization is probably digital already, but now is the time to make choices to become more digital leveraging the best business direction possible. Since digital allows for better outcomes in a speedy and agile fashion, some directions can be corrected in flight with today’s digital approaches leveraging decision management, more automation and no/low code approaches.  Many of these flexible digital technologies are embedded in Digital Business Platforms (DBPs)

Additional Reading:







Wednesday, July 18, 2018

What's the Future of RPA?

Robotic Process Automation (RPA) has been a sector on fire. In order to carry momentum in the coming months and years some things need to change and unfold while delivering on tactical benefits. The will be a shift from a reduction of labor exclusively to more of a business outcome driven approach. Listed below are the changes I see coming in RPAs future. Make no mistake that automation will continue to be a big theme, but additional factors are needed to keep the momentum at a fever pitch.




RPA Must Target Multiple Business Outcomes: 

Traditionally RPA has made a great living reducing labor costs while adding accuracy and moving dull labor to automated bots. Mimicking human actions will continue, but there are other business outcomes that need servicing by RPA.  As Bots grow in capability, it can act as a listening post for patterns of interest, bid on available work and assist as a digital assistant to customers. Bots need to be goal driven as well to adjust to changing business needs.

RPA Market Places Must Emerge:

Today bots are built and will continue to be, but businesses will want to buy or rent bots to shorten time to results. This will probably happen vendor by vendor, but eventually these bots will have to be supportive across vendor lines as standards and universal catalogs emerge.

RPA Must Get Smarter:

Bots today are rather simple and single function in orientation. Over time these bots will leverage algorithms, statistical models, and multiple forms of AI and extend their functional impact and reach. As they get smarter they will become more autonomous and start to bid on tasks.

RPA Has to be Governed on the Edge:

Autonomous bots will live on the edge and act with high levels of freedom. This brings the challenge of setting up governance boundaries and constraints. Swarming agents/bots will likely be goal driven and bidding to win business, so dynamic governance will rise in importance

RPA Must Increase its Scope of Impact:

While RPA can replace humans on happy paths to create straight through processes, but there is much more to address. Bots must grow from structured screens and data to knowledge rich cases or dynamic processes that are emergent in nature.  Bots should be able to sense events and recognize patterns,  assist decisions and suggest or take actions.

RPA Must Assist the Human Experience:

Bots should not only assist employees and other labor focused resources, bots should assist customers. These bots should sense the personas and behave in context to assist people on either their work or consumer journeys.

RPA Needs to Embrace Adjacent Technologies:

RPA vendors should seek to partner with process vendors, process mining vendors and digital assistant providers at a minimum. Additionally RPA providers should leverage and partner AI and algorithm providers to expand their future.

Net; Net:

RPA is great, but it needs to set it's sights on a broader and deeper set of impacts. To keep this roaring fire of momentum going, I expect many of the seven categories above to be leveraged. It is a big set of tasks for these vendors, but the outcomes will be valuable to all.

Read More Here:

The Four Dimensions of RPA
Process Automation
Unleash The Bots
Bots n BPM
The Elastic Workforce








Monday, July 9, 2018

Art for 2Q 2018

After moving away from people portraits and creature paintings for a bit, I'm back at it this quarter with my frog painting. This is a commission job. I've also included last quarters turtle portrait, now that is has been scanned in for my website. This time trying something very detailed with acrylics (I usually use oil paint for these kinds of paintings).  I have no name for the frog yet, so I would like some suggestions please :)  www.james-sinur.com


                                                                 Night  Frog




                                                                     Island Sunset




                                                                    Mr Turtle