Tuesday, June 6, 2017

PEGAWORLD 2017: Proving They Walk the Talk

The theme this year is "Be Future Empowered" which goes beyond the "built for change" theme because Pega is suggesting that it support any new and emerging cloud option as well as empower business users to make quick changes to deal with sifting business. The side benefit to Pega empowering change is the ability to incrementally transform to your organizations version of digital while delivering incremental benefits. This approach allows for making in-flight adjustments to your transformation journey as well. This theme was repeated in one case study after another.



While Alan Trefler, proudly stood in front of a list of companies that are clients of Pega, he pronounced that Pegaworld was no "Awesome Tech Event" with no luminaries, no mass delusions and no BS. He went on to claim real intelligence by having metaphors generating code instead of raw code, real automaton by having outcome driven in process context results and real choice for alternative cloud, database and channel options. The sub-theme was "GET REAL" and the main tent and breakout session case studies backed this theme up. Pega promises a great customer experience, better operational efficiency and better business agility and most case studies had all three.



While Pega offers a strong Digital Business Platform for business operations, it also offers some great pre-canned and customizable solutions for Marketing, Sales and Customer Service. Several examples were given from stage about simple and intelligent always listening bots to help organizations lift their old legacy (brown fields) to a higher level and visually demonstrated below the applicability of both AI and BI intelligence at work in a sales situation



I was impressed by two case studies on the first of the two days I attended. The first was GM who had mapped out their customer touch points and where new digital experiences could help. In fact, GM was planning to interject more touch point options for customer using real time data to allow customer to deal with emerging service issues. This is a great use of digital to enhance the customer experience and lead through great customer touch points in the overall relationship. See below.



Hanover Insurance lead us through their digital transformation plans that had already delivered benefits on their way to better operational efficiency and channel management. They stressed the importance of the business led approach that used incremental improvement through Pegas' agile Digital Business Platform (DBP). The fact that business and IT could collaborate on the DBP was a key facilitator to success. The DBP was used within a very carefully phased architecture that guided the incremental efforts. The benefits, thus far have been encouraging enough to pursue many more steps. While Hanover is not done, it is proving their digital journey beneficial and satisfying.  See below: 








Bottom Line:

Pegas' clients are walking the talk. It was great to see many digital journeys started, partially completed and future steps mapped. I can't argue with success. It might be not as exciting other conferences, but the results speak for themselves. It takes a Digital Business Platform like Pega and others for digital results To learn more about the DBP, click here to sign up for a free webinar

Wednesday, May 31, 2017

Digital Business Platform is a Top Ten Technology

Just search on the top ten technologies and see what you find. I did and found that the digital business platform was on nearly every list. When I coined the term in October 2015, little did I imagine the momentum the Digital Business Platform (DBP) would get. Click here for the first blog on the DBP. Shortly after a number of vendors jumped at the idea.

Since then, the definition has grown deeper and wider than I expected. Aragon Research has invested in the DBP, so there is a for pay approach to find out more about the DBP.  If you want to see a prediction of where the DBP is going, click here.  If you want a vendor rating for the DBP, click here



FREE     FREE    FREE 


FOR A FREE PRESENTATION ON THE DBP CLICK HERE  and sign up for a webinar the explains the DBP and shows how to leverage it to support better customer experiences while generating revenue and cutting costs. I hope to interact with you on this webinar. 

Wednesday, May 24, 2017

Celebrating a Life

It's sad when you lose a family member and a hero. My dad passed away a week ago now and I miss his big character and great sense of humor. He was a wise man who put his family first because he did not have a father and mother to raise him. He and his two brothers Ed and Rob were raised by my old Dutch great grandfather, who had more stories for three life times. My grandfather hung around the family bar, in Walkers Point Milwaukee and left his three boys to fend for themselves. Family was everything to my dad.

He was a Great Dad:

He hammered home the importance of family and gaining the wisdom of God to make it through life. We were told over and over to love others like God loves us and leverage the skills God gave us. He loved his kids, grand kids and great grand kids. We were always safe and secure plus had shelter, food and love. His sense of humor permeated the rooms where he was at all times. My mom, Carol, and younger brother Mike were always laughing with him or at him.



Dad was a Great Employee:

Dad worked his tail off to keep us going and he put in lots of hours pursuing safe transport of passengers and freight. He would work many hours to keep us going and my mom held it all together with her upbeat attitude.


Dads Dreams:

He wanted to be a pilot and worked his way up to a multi-engine & instruments flight instructor from bringing home a surplus air trainer (BT13) like the one pictured below that his brothers timeshared together. For a while he had his own Beechcraft Musketeer, like the one pictured below, that he finally sold when he hit 74. After that he gave lessons and dragged gliders for a while.


Dad was a Sportsman:

He loved to shoot trap gun and fish for muskies. He was my fishing buddy from when I was age 5 to recently when his COPD caught up with him. He and my mom bought a cabin on a lake with seven acres and 500 ft of lake access. He pursued muskies with abandon and earned every one including a 30 pound trophy still hanging in the winterized cabin that my mom and dad kept going. Mom loved all the animals that came to the multiple feeders they kept fresh. My dad heated his house with wood until he hit the early 80s. We had to talk him into natural gas.


Bottom Line:

He was a good man who taught us all what it meant to strike the balance of family, fun and worshipping the God who made us and gave us plenty. So long Pops!! Say "hi" to Andy and the others that have gone on before us. Rest in peace now that you are free from a broken body.


Wednesday, May 10, 2017

New Talent Emerging

You really can't blame a grandpa for being proud. I'd like you to meet my Granddaughter Karson who has sung the National Anthem for the Arizona Diamondbacks at several games now. Last night She dedicated a song to her late father (Andy Sinur) and Michael Jackson, her other hero. Just take a second and listen just to make a grandpa smile. She rocked this at a elementary school talent show that she closed to a warm response.




 BTW: She is a budding artist to boot.

More about her late dad, Andy Sinur

http://jimsinur.blogspot.com/2015/07/andy-sinur-its-been-long-year-without.html
http://jimsinur.blogspot.com/2014/07/god-now-has-one-of-his-gems-back.html
http://jimsinur.blogspot.com/2014/11/big-hero-6-bh6-rockets-out-of-blocks.html
http://jimsinur.blogspot.com/2014/08/thanks-for-prayer-support.html
https://www.youtube.com/watch?v=WA5GKLhJGZw

Monday, May 8, 2017

Cognitive World's First E-Feature on AI

Cognitive World, an Aragon Research and Fortune partner, has issued their first eFeature on Crossing the Cognitive Chasm (click here). Peter Fingar explains why we are headed to a cognitive destruction of the way organizations and individuals manage work and interactions in the blurred man / machine relationships. You will find a list of great articles by some of my heros on this subject to augment and support Peter's assertions.  See Lisa Woods Introductory Email Below:

Aragon Research is committed to Cognitive AI and you will find our research, webinars and free blogs that relates to the use of AI, the maturity and types of AI technology and the competencies or skills needed to be successful in the evolving AI future.  Click here for our site.



Gain knowledge exploring CogWorld eFeatures by Peter Fingar, Editor-in-Chief, with original and recently published articles by Vint Cerf and 21 other CogWorld Luminaries & Thought Leaders:
Chuck Brooks, Calum Chace, Dan Conway, Sanjit Singh Dang, Tom Davenport, Ahmed El Adl, Kiran Garimella, Melvin Greer, Paul Harmon, Setrag Khoshafian, Doug Lenat, N.D. Ludlow, Mike Olson, Paul Roma, Jim Sinur, Jim Spohrer, Jim Stikeleather, Vivek Wadhwa, Richard Welke and Irving Wladawsky-Berger.

We've just released our 1st eFeature: Crossing the Cognitive Chasm, Circa 2017, and you're among the first to explore it! 

In embarking on this fascinating and timely journey (in our lifetime!) let's harness the present and make valuable contributions in many ways.  

Thanks in advance for participating with us at Cognitive World.

Lisa Wood, (email me)

Co-Founder | CEO
Cognitive World

Cognitive World aims to be the go-to resource for enterprise decision-makers involved in artificial intelligence.


As a vendor-neutral AI knowledge hub, we exist to optimize the flow of content, engagement and commerce. 
Our growing community of member companies (AI solution providers and global enterprises) use the hub for content marketing through their Node (profile). Example Node: Deloitte

Learn More About Nodes (profiles) Subscribe (articles, research, etc.)

Monday, April 24, 2017

bpmNext2017: Giving Digital Lift

Process is a key part of Digital Transformations and is unfurling it's wings to provide lift for those vendors and clients that leverage it. There were industry experts, vendors and consultants speaking to the value of process itself or interacting with process. Big Digital Business Platform (DBP) vendors like Oracle, Itesoft/W4, Red Hat and SAP that were showing new ease of use capabilities to make their offerings more acceptable to business types. There were new and exciting offerings from a number of vendors in the Decision Management (DM), Robotic Program Automation (RPA), and Customer Journey Management (CJM) categories. There were some interesting surprises and vendors emerging here at bpmNext in Santa Barbara California. I will try and summarize two days of intense 30 minutes presentations. While the attendance was up a tick, the quality this year increased significantly.



The Thought Leaders Bottom Lines:

Nathaniel Palmer demonstrated with Google Trends the interest in BPM and Digital were neck and neck. This means that while BPM and process is no longer a CIO shiny object, but folks are still interested in the value of process.

Jim Sinur, from Aragon Research, built the case for Digital Business Platforms (DBP) by showing all the contributing technologies and how they contributed to digital success at a summary level. He previewed the Digital DNA material that will be published on Aragon Research's Website by the time you read this post. Click Here for more on the Digital Business Platform.



Neil Ward-Dutton, from MWD Advisors, said we need to change our thinking. We need to think about infinite digital resources and limited physical resources was we design digital solutions. Knowing where to employ technologies on the automation continuum is crucial. The higher volume, the more automation should be employed.


Clay Richardson, of the newly minted Digital Fastforward, talked of engagement models that brought the people together in a creative environment. Clay expounded on results from his digital planning sessions that employed the notion of Escape Rooms where you have to innovate your way out before the bad guys get you. Love this idea especially with zombies !!!


Derek Miers, recently joining MWD, gave us all a scolding on focussing on technology and not people engagement to build skills and competence necessary for digital transformation. Derek shared his framework for business transformation which he has been improving over the years.



Interesting Vendor Presentations (Sinur Order of Interest):

Digital Transformation by IYCON:

There was a demo of leveraging process definitions with process mining to create use matrices leveraged for project sequence and monitoring. While the tool has been used for more than processes, the idea of creating a plan based on the real processes today makes sense in understanding the current state. The tool can also be used to describe the "end state' plus all the intermediate steps.


Combining RPA, Decision Management and Process by Sapiens Decisions:

There was a demo simulation of these pieces interacting as a set of decisions and processes interact with existing systems. With the decisions driving the interactions with process snippets and legacy, there is a significant layering of complexity from the business users and flows. 


Visual Process Mining was Demonstrated in a Light Hearted Way by Minit:

This was the easiest to operate and coordinate process mining and visualization tool I had ever seen. 



Processes Operating at the Edge in a Coordinated fashion by Camunda:

As the notion of the shared process and intelligence at the edge takes off there will be a need for networked process engines. Camunda showed the effect of process at the edge by shear volume of tasks supported.  Instead of hundreds of concurrent process steps per second, the new edge version supported 40K plus per second. Unlimited digital resources coming your way soon.


A Cognitive Customer Experience was Illustrated by Princeton Blue:

An slide emulation walked us through a customer experience leveraging AI



The Three Contributions of RPA to Digital Were Demonstrated by Kofax:

We all saw robotic keying, robotic integration sequences and robotic program changes all on the fly.


Process and BlockChain Together was Shown by Bonitsoft:



3D Modeling and Simulation supported by Capital Labs:

The demo showed the ability to port in BPMN models, exchange execution models and build processes from scratch. The importance of simulation and animation to drive to business results has gotten easy. 


Parallel Tasks Support Leveraging Timers, Events and Precedence from BP Logix:

Along with Gantt based process execution, we were shown visual data layering 


Net; Net:

BpmNEXT gets better every year. Nathaniel Palmer, Bruce Silver and Heather Palmer deserve respect and thanks for putting this gem together. 

Thursday, April 13, 2017

For Those Who Celebrate Easter or Passover

Peace be to all. If you don't celebrate Good Friday and Easter, please pass by this one. For those who do, Easter is the celebration of our freedom and peace. Happy Easter !!!!  I created a new painting last year based on my past visits to Israel to see Golgotha and the Garden Tomb. I hope you enjoy seeing it as much as I enjoyed painting it. I have also included other past years paintings celebrating the wonderful Gospel and our forgiveness. For my Jewish friends, I wish you a happy Passover and have completed a painting for you as well. 

                                                              Risen




 
                                                           Star of David 




                                                          Mercy Mountain 
     

                                             


                                                               Flying Cross







Thursday, April 6, 2017

Art for 1Q 2017

This quarter was mostly about experimentation, so I tried a bunch of new things. If you like any of it, let me know. I completed two paintings that leveraged some past lessons of combining water based paints and alcohol drips. I completed three new fractals as well 


Web Presence:




Purple Haze



Blue Lagoon




Sky Diamond



Kewl Cliffs


Curves


Elastic Rainbow



Previous Quarters Pieces:


4Q 2016 click here
3Q 2016 click here
2Q 2016 click here
1Q 2016 click here