In a rapidly changing
world, greater demands are put on organizations to stay agile and react
swiftly. Yet many are struggling to achieve this when using outdated tools and
techniques. Leading organizations are dramatically shrinking the time it takes
to discover and diagnose business problems, design and implement solutions and
continuously optimize processes by leveraging process modeling.
The Problem:
Few organizations are
as large and complex as the United Kingdom’s National Health Service. In a
recent project, Process modeling was used to help facilitate a series of future
state design workshops for mental health services in South London. This group
of hospital trusts and partnerships were competing against each other for bed
spaces across the UK. The result was juvenile patients being sent to hospitals
many hundreds of miles away from home at the very time they most needed to be
near family.
The Solution:
Process mapping and
analysis solutions are often used by consultancies and internal operational
teams to deliver rapid transformational change. One Solution Consultant at an
Intelligent Automation provider recently stated that “Process modeling helps us
get to 80% of the answer in a fraction of the time it used to take us. Now we
start providing value to the client right there in the very first meeting!”
Process workshops were used to challenge the teams to think about how things
worked and who was accountable for it, all captured live in a modeling
capability. This meant the participants felt they had contributed to something
tangible before they left each session. In fact the teams immediately started
putting many of these new work practices in place while still in the design
phase. The need for lengthy write-ups and analysis of workshop outputs was
almost completely eliminated. They were
literally transforming the organization at the speed of conversation.
The Results:
The result of the project saw hospital stays outside the local
area drop by 75% against the baseline year. Across the partnerships, the
hospital beds total capacity used by local children increased from 52% to 90%
and there was an underspend of the budget of 12%.
While this example shows the power of live process mapping and analysis
the product also includes modules for teams that specialize in specific areas
such as; Risk Analysis, Org Design, Target Operating Models, DevOps, Lean and
Robotic Process Automation (RPA). The RPA Analysis module, for example, is used
by RPA consultancies and internal teams to build a holistic process model,
rapidly identify suitable candidates for automation and automatically generate
a business case.
Net; Net:
In almost all cases users report a considerable reduction in the time
it takes to make key decisions and this results in higher levels of engagement
and better customer experience by leveraging process models. While this might
seem obvious, process modeling will be a key competency in transformations while seriously involved with cost savings along the way.
