Monday, April 21, 2014

The Digital Organization is Fully Dynamic

Dynamic digital organizations have the ability to adapt to what ever faces them in a manner that outperforms expectations. This is much easier said than done. It requires the ability to embrace better practices, influence behavior, and attain process outcomes in the mist of shifting business conditions. This requires organizations to master change,  incremental transformation and emerging technologies.


Embrace Better Practices:

Organizations seek best practices by nature. This allows organizations to create stability and excellence. In the past era of stability, there was no need to get in front of this. We live in a different era, so just focusing on best practices will not be good enough. Dynamic organizations seek emerging better practices and are committed to anticipate and find these better practices and combine them with tried and true best practices in an ideal mixture. See the following post for more details.

Influence Behavior:

In organizations that are seeking better relationships and practices, there is generally a need to change the way that people behave. It might be the traditional approach to giving your employees and contractors new goals for different results, but in today's world there is more to do. If you play in a value/supply chain you will need to shift policies and constraints to influence behavior for better outcomes. If you need more revenue you will have to influence prospects and customers by anticipating their needs.

Seek Process Outcomes:

Organizations that are dynamic are always looking to change and optimize their processes. This means that decisions that are in and around the processes need to be sharpened as well. Processes often recognize new patterns that need to be addressed by the business. This is particularly true of goal seeking, case based or unstructured processes. Through continually seeking new insights and acting on them with optimized processes, organizations will attain better outcomes.


Master Change:

If organizations want better outcomes, they need to become great at change. This requires leaders behaving in specific way by applying balanced levels of leadership, sensitivity, communication, patience and intelligence. Smart organizations usually embrace a change method. The most popular and adaptable method is ADKAR. The best organizations at change constantly practice and audit change projects.

Master Incremental Transformation:

Organizations have legacy behaviors, processes and systems and turn key behaviors are rare, so most organizations embrace incremental transformation practices. It's really hard to throw out system investments, so surrounding them with business differentiating processes leveraging new interfaces, flexibility features and intelligent technology. This allows organizations to learn new methods, tools and techniques while leveraging past investment in systems.

Master Emerging Technologies:

Quite often organizations can be attracted to brand new and shiny technologies, but sharp organizations figure out profitable combinations of technologies. This makes more sense when you see examples of combinations. Example 1: Combine decisions modeling, big data, poly-analytics and in memory data to deliver better decisions. Example 2 Combine complex events, inline optimization, predictive analytics and resource orchestration to deliver better processes. Example 3: Combine mobile,  internet of things, intelligent agents and real time infrastructure for instant customer relationship management. There are many combinations that have delivered innovative and dynamic business results, so the world is your oyster.

Net; Net: 

We are living some very exciting times for applying better methods, real time behavior and new technologies for creating more dynamic organizations. This creates opportunities for creating intelligent business operations enabled by processes. Fasten your seat belts.

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