Adaptive Case Management(ACM) is a popular topic these days. When managing work, there are many ways to deal with classes of work (aka use cases). Typically we stick to the methods and tools that we first learn and are skilled in dealing with work management. If you want to learn how ACM can help you, there are a couple of opportunities coming up that you might want to participate in soon.
There is a virtual summit coming up next week and a deeper dive event in DC in June
Virtual Summit Sign Up Here: http://www.bpm.com/adaptive-case-management-virtual-summit.html
BPM & Case Management Summit: http://www.bpm.com/bpm-and-case-management-agenda.html
I hope to chat with many of you at either or both of these events :)