Mark McGregor interviews Jim Sinur to find out how to go beyond simple automation and what it really takes to be successful and deliver on intended process outcomes. Jim stresses the importance of business architecture and the need for process maturity. You can skip the last question is you want to avoid a commercial on Provision. Excuse the noisy birds in the background. Enjoy.
http://www.youtube.com/watch?v=_aU8h3AovAM
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