Processes Are Missing Out on Real-Time Information

Traditionally, processes are designed for rigid “straight-through processing” without human intervention, unless there is a major exception of deviation from predictable workflows between known job roles and process participants. In a world where things can be predicted, modeled, and carved in stone, this might be appropriate. But the world is changing fast and this can no longer be the norm for the foreseeable future. Processes and business process management (BPM) will have to evolve to deal with a faster pace of change. We see this in agent-oriented business process management (aoBPM) and adaptive case management, where events play a bigger role in the processes. Today, volatility is introduced because of extreme competition, customer demands for satisfaction, geopolitical and economic, and the desire for better business outcomes.
http://www.thetibcoblog.com/2013/08/07/processes-are-missing-out-on-real-time-information/