Figure 1: Digital Technology by Contribution to Business Results
Ten Proven Digital Technology CategoriesListed below are the typical technology categories that are active in delivering results today. In addition, there are case studies available for each of these categories across many industry categories.
AI is used to quickly learn from data categories and instances to find important signals, events, and patterns that may require decisions or appropriate actions.
It is where AI interacts with humans to give advice in context to augment humans in particular situations. AI Advice makes for a more pleasant interaction with both customers and employees.
Business Processes Management
A process is where the steps/tasks are ordered in the best way to achieve a set of desirable outcomes. It could range from simple workflows to emergent processes, often called cases, with standard complex processes in the middle.
Customer / Employee Journeys
Journeys are the optimal and pleasant experience for the customer aimed at the customer's complete experience, including events and interactions that go beyond your organization. It usually involves both modeling and measurement. With the advent of remote work, the employee journey rises in priority.
It is a range of intelligent assists for decision-makers, including decision modeling, decision enablers embedded in operations, and business intelligence algorithms.
Low Code Development
It is a set of methods, techniques, and tools that simplify computer programming ranging from visual approaches to reusable code chunks. Often Low Code is aimed at business professionals to interact with technology professionals.
It is a set of integrated visualizations for transparency, a collection of integrated decision assists and levers for action working together for operational, tactical, or strategic outcomes.
Process / Data Mining
Mining is the ability to scan and identify patterns to respond to from past signals, events, and actions. Often the data sources are logs of past activity in context.
Robotic Process Automation
It is the automation of tasks or processes to remove tedious or unnecessary tasks from humans or systems that need integration. More competent bots/agents are now emerging to make decisions or take action.
It is the linkage of detailed communications to desired results for key stakeholders. It organizes collaborations, contents, messages, and various communications around actual results reducing confusion prioritizing tasks and actions for improvement.
While Figure 1 above focuses on results and declares contributing digital technologies, there are many infrastructural technologies that are a must for digital progress. They would include data mesh/fabric technologies and cyber security infrastructures that enable safe and accurate operations of the above technology classes. When looking down the columns of desired business results, it is essential to pick a core technology to build around. Often these technologies are gathered together to build platforms like digital business platforms. Organizations will have to bring together contributing technologies themselves or buy a platform that brings together most of the needed primary and secondary technologies. Remember that technologies can always assist efforts, but prioritizing on primary impact makes the most sense.