While there were presentations on leveraging innovation to become really digital and more digital heroes, Empathetic AI stole the show. Click here for Day 1 highlights of Pegaworld Day 1. Lost in the shuffle was some proof points that organizations need to look themselves in the mirror when it comes to the reality of their customer service. Pega commissioned a survey of companies and clients to find out that 89% of executives think the customer is great while only 50% of their customer think so. This is a huge gap that can be closed by Empathetic AI embedded in a customer-focused solution like Pega has done. Get in line for a solution focused and embedded dial a heart.
FROM COLD TO WARM by EMBEDDING EMPATHETIC AI
To watch this highly recommended session, click here