Thursday, May 9, 2019

Combining Digital Technologies for Success

We have enough experience in leveraging digital technologies to be able to add value with a great chance for success. While nobody can guarantee results, there is enough evidence in organizations that have emerged to say what digital technologies deliver and what combinations are particularly potent. This post will take identify these potent combinations, but I would suggest understanding the ingredients first by clicking here for a helpful blog post on the most common successful digital technologies employed today. Teaming technologies together is a secret that many have been using to their advantage.


Putting Powerful Pairs to Work:

There are some common pairings that have led to some interesting case studies and tangible or intangible benefits for several organizations. I expect these combinations to deliver for the organizations that pursue them.

    •CJM & BPM Delivers a balance of customer satisfaction & efficiency
    •BPM AI Delivers processes that enable smart resources and actions
    •BPM & RPA Delivers automation of boring or time-consuming tasks
    •BPM & PM Delivers reality-based incremental improvements
    •IoT & AI Delivers IoT management and recognition of actionable patterns from big and fast data


Teaming Up Teriffic Triplets:

There are some common triples of digital technologies that have proven to work well together and have delivered business outcomes consistently. Again, I expect these combinations to accelerate their collaboration.
    •BPM / PM / RPA Delivers targeted automation
    •BPM / IoT / AI Delivers intelligent actions at the edge
    •Arch / Low Code RPA Delivers incremental transformation of legacy
    •Workflow / Content / Collaboration Delivers team outcomes on cases
    •Unified Communication AI / BPM Delivers Improved Customer Sat

Net: Net:

While these combinations have proven to deliver, there will be more combinations that will emerge for a strong delivery. Eventually, these powerful combinations will aggregate to even larger digital platforms that may specialize. Examples of specialty platforms include Automation, Sales Engagement, Data Science, Digital Twin Transformation, Infrastructure Management and more


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