Putting Powerful Pairs to Work:
There are some common pairings that have led to some interesting case studies and tangible or intangible benefits for several organizations. I expect these combinations to deliver for the organizations that pursue them.
•CJM & BPM Delivers a balance of customer satisfaction & efficiency
•BPM & AI Delivers processes that enable smart resources and actions
•BPM & RPA Delivers automation of boring or time-consuming tasks
•BPM & PM Delivers reality-based incremental improvements
•IoT & AI Delivers IoT management and recognition of actionable patterns from big and fast data
Teaming Up Teriffic Triplets:
There are some common triples of digital technologies that have proven to work well together and have delivered business outcomes consistently. Again, I expect these combinations to accelerate their collaboration.
•BPM / PM / RPA Delivers targeted automation
•BPM / IoT / AI Delivers intelligent actions at the edge
•Arch / Low Code / RPA Delivers incremental transformation of legacy
•Workflow / Content / Collaboration Delivers team outcomes on cases
•Unified Communication / AI / BPM Delivers Improved Customer Sat
While these combinations have proven to deliver, there will be more combinations that will emerge for a strong delivery. Eventually, these powerful combinations will aggregate to even larger digital platforms that may specialize. Examples of specialty platforms include Automation, Sales Engagement, Data Science, Digital Twin Transformation, Infrastructure Management and more