Sorry for the delayed posting on this event, but my computer went haywire and I have been spending most of the week getting it back to some state of acceptance.
Case Study: AgFirst Farm Credit Bank
Case Study: Using BPM to Increase Revenue and Meet Customer Demand
Scaling Morgan Stanley's Delivery Capabilities Through Idea Generation and Measurement
Customer Satisfaction Sessions:
Business Interactions Changes Forever, Starting Today!
Collaborating with Customers Co-Create Cross Functional Solutions at Citi
Leveraging BPM for Customer Excellence and Revenue Growth
BPM Dodd-Frank and What's Next?
How FIBO Drives Digital Transformation of the Financial Industry
Creating a Foundation for Success, Establishing a BPM Center of Excellence
This was one of the best events for using process for revenue and satisfaction in addition to the traditional cost savings aspects of BPM. I sure hope they repeat this event with a wider audience eventually. Getting a hold of some of the presentations would be advised for those who did not attend.