In a rapidly changing world, greater demands are put on organizations to stay agile and react swiftly. Yet many are struggling to achieve this when using outdated tools and techniques. Leading organizations are dramatically shrinking the time it takes to discover and diagnose business problems, design and implement solutions and continuously optimize processes by leveraging process modeling.
Few organizations are as large and complex as the United Kingdom’s National Health Service. In a recent project, Process modeling was used to help facilitate a series of future state design workshops for mental health services in South London. This group of hospital trusts and partnerships were competing against each other for bed spaces across the UK. The result was juvenile patients being sent to hospitals many hundreds of miles away from home at the very time they most needed to be near family.
Process mapping and analysis solutions are often used by consultancies and internal operational teams to deliver rapid transformational change. One Solution Consultant at an Intelligent Automation provider recently stated that “Process modeling helps us get to 80% of the answer in a fraction of the time it used to take us. Now we start providing value to the client right there in the very first meeting!” Process workshops were used to challenge the teams to think about how things worked and who was accountable for it, all captured live in a modeling capability. This meant the participants felt they had contributed to something tangible before they left each session. In fact the teams immediately started putting many of these new work practices in place while still in the design phase. The need for lengthy write-ups and analysis of workshop outputs was almost completely eliminated. They were literally transforming the organization at the speed of conversation.
The result of the project saw hospital stays outside the local area drop by 75% against the baseline year. Across the partnerships, the hospital beds total capacity used by local children increased from 52% to 90% and there was an underspend of the budget of 12%.
While this example shows the power of live process mapping and analysis the product also includes modules for teams that specialize in specific areas such as; Risk Analysis, Org Design, Target Operating Models, DevOps, Lean and Robotic Process Automation (RPA). The RPA Analysis module, for example, is used by RPA consultancies and internal teams to build a holistic process model, rapidly identify suitable candidates for automation and automatically generate a business case.
In almost all cases users report a considerable reduction in the time it takes to make key decisions and this results in higher levels of engagement and better customer experience by leveraging process models. While this might seem obvious, process modeling will be a key competency in transformations while seriously involved with cost savings along the way.
This Case Study was provided by Skore