AI will be the gem of digital going forward for a long time.
It is a co-driver of smarts in both automation and customer excellence efforts
along with static algorithms. AI can learn, handle fuzzy problems, and help
with increasing the probability of success in decisions, assist humans in
interacting with traditional rule-based organizational systems and reaching
shifting goals. There are five facets of AI that are shining bright now and for
the future. There could be more down the road as AI progresses over time, but
these are the top five right now.
Machine Learning:
Right now, ML is the brightest facet of AI as organizations
deal with ever-growing big and fast data sources. ML learns for the data to get
better and speed up responses to interesting patterns. ML is good at handling
rich and complex data for incremental learning and thus assisting decisions and
actions. The machines do most of the heavy lifting here, but the quality and
control of the data is a key factor for success. The learning can get better
with the addition of facets of neural nets to create deep learning
opportunities to speed up the evolution. Keep in mind that ML can learn from
bad data too and the maintenance of data can be costly.
Artificial Neural
Nets:
While neural nets are popular in the deep learning portions
of ML, they also have an identity of their own. They are great at interpolating
between several taught patterns for classification and categorization. They pay
attention to differences and emerging patterns.
They are also strong at self-training and learning, particularly for
unstructured data often found in natural language problems. Their strength is
that no expert is needed, just training data. Keep in mind that ANN requires a
significant number of patterns for better results and retention of patterns
becomes a management issue. Retraining is also a factor to consider.
Fuzzy Logic:
Fuzzy Logic is helpful when there is not a precise truth as
it handles degrees of truth. It is good where there are grey situations. This
is often the case with human and machine dialog where there might be linguistic
uncertainties. FL is difficult to explain in some situations because it handles
linguistic uncertainty. Because of this uncertainty, there will be situations
that a subject to interpretation.
Bayesian Belief
Networks:
Bayesian Networks are applicable to cause and effect problem
domains. BBN's are aimed at probabilities of the relationship between symptoms
and situations or outcomes. This is accomplished by mapping the casual
probabilistic relationship among a set of random variables, the conditional
dependencies, and joint probability distribution. This is mapping is often
represented in a visual model that represents a set of variables and their
conditional dependencies via a directed acyclic graph (DAG). Keep in mind BBNs
are dependent on having good statistics to drive results.
AI Reverse Chaining:
Reverse chaining is good at moving towards goals where all
the underlying data may not be complete, but there are available inputs to
leverage. Also, ARC can be sued to figure out the typical paths that brought an
organization to their existing state. The inherent strength is that it handles
missing information and data. Keep in mind that since there is a lot of trial
and error, ARC is not the best at real-time control.
Net; Net:
While AI is still an evolving gem in terms of application to an organizations problems, there are some bright spots that can deliver benefits.
It is important to match the AI approach to the problem at hand even if there
is a combination of AI facets used in the solution set. As more case studies emerge, the clarity of
the application of these facets will increase and reduce the amount of
pioneering. Vendors and solution providers will a real source of wisdom here
over time.
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