Intelligent Identity for People & Machines:
While there is a great need for secure identity, there is more to identity than just pure essential security and assured identity. Intelligent identity should also be able to understand and represent the preferences, goals and desired customizations of the person or machine. These all can be shifted in context for advanced identity capabilities.
Leveraging channel focused and cross channel intelligence will give organizations and advantage in creating satisfying customer journeys and touch points to make them pleasant. Factoring in location, contexts, moods and needs intelligently will lead to a competitive advantage and repeat interactions and eventually loyalty.
Leveraging persona based digital workspaces aimed at intelligent and dynamic collaboration with other workers and supporting knowledge assistants. These intelligent workspaces can be extended to customers, partners and vendors to engage new audiences upon successes with employees.
All the people that interact with an organization should be given assistance and maybe even augmented to higher levels of intelligence. While certain tasks that people do should be automated at best, various levels of assistance and augmentation should be sought with persistence,
Intelligent Data & Content:
Data has been the focus of algorithms and now AI for a long time and will continue to deliver benefits. This will be accelerated by a larger amount of speedy data about events occuring on the edge and the dark data that needs to be teased out with intelligence.
More intelligence will be pushed to the edge with algorithms, statistics and AI residing there with the freedom to sense decide and act with new levels of freedom over time. The infrastructure of linked hardware of machines, controllers, sensors will be able to adjust to different loads and event patterns.
Intelligent Agile Software:
All software processes, applications, microservices, bots and cogs can benefit from intelligence. Speedy and dynamic assembly of pretested software can infuse great agility, but even untested components and combinations can speed the delivery of low and high code combinations. Explicit, changeable rules can also contribute to intelligent agility.
Feedback that intelligently considers the contexts it affects can speed adjustment to changing conditions. In addition feedback can feed into adjusting existing guardrails and constraints to support many forms of overlapping governance.
Intelligence gives momentum to all of an organization's resources and any people or machines it interacts with in an ongoing or temporary basis. Data that just sits there for discovery is not enough to transform it into knowledge and appropriate actions with wisdom. Intelligence is the new economic multiplier and will be the currency of digital.