We all know the power has shifted to the
consumer and the organizations that are agile enough to take advantage of their
emerging needs will be significant today and the foreseeable future. The power
to move quickly and easily is one of the major competencies that organizations
have to develop to thrive in the digital age. This will require organizations
to develop acuity in change and the ability to think and draw conclusions
quickly that engender change. Not only will organizations have to be able to change
behavior and people, but they must have a software infrastructure that supports
agility. This is where smart process / case applications (SPA) come into play. Not
only do SPAs provide jump-start benefits of ready business functions, they
provide superior agility because of BPM /Case features. SPAs provide agility by
one or more of the following features:
Emergent Processes / Cases:
There are several reasons for emergent
processes. One is that there is no know solution to solve the process instance
/case to satisfactory closure. The other is that something changes in the
middle of the processing of an instance / case such as new information that
affects the outcome or a new policy or rules is instituted mid completion. SPA
handle emergent very well in that they are designed for change, but they can
also support tradition sequential tasks.
Explicit Policies and Rules:
Agility not only surrounds the process aspect
of the process instance or a case, agility is also available the dynamic
changing of rules that guide the knowledge workers, content, information,
accepted outcomes or governance tolerances. By being able to change rules or
policies rapidly through externalized and changeable rules, SPAs can quickly
change their behavior and outcomes.
Dynamic Collaboration:
All the resources in SPAs are given great
levels of collaboration through human to human interactions, shared data /
content and shared visualization mechanisms. SPAs have many ways of having
resources work interactively to completion of a task or process instance /
cases such as unstructured communication, enabled conferencing, coordinated
activities, communities and better practice guidance.
Goal Seeking Behavior:
SPAs not only have great visualization for
shared results improvement, SPAs have many analytic capabilities to measure
inflight progress and potential corrective paths and actions. Many SPAs are
goal driven my nature and can dynamically shift flows and rules to accommodate
goals changes.
Resource Optimization:
Resources are well tracked in SPAs and they
can be optimized individually or in combination with other resources. The
optimization can be measured and changed context of a process instance / case,
an end to end process or across multiple processes for shared resources.
Net; Net:
SPAs have many levers for the agility
necessary to match business change. These are the five most common agility
approaches found in the majority of SPAs, but not all. It is important to know
the extent of change and how the combination of change levers work together for
the good of the resulting process application.
My top ten key players in Smart Process Applications are
Newgen, Pegasystems, IBM, Appian, Lexmark, Tibco, SAG, DST, OpenText and
PNMSoft, but this is an emerging area.
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