Up until recently, work was automated and optimized within very known and comfortable boundaries where business models, decisions, and actions were stable for long periods of time. Now organizations are faced with seemly unpredictable conditions and they now need assistance with better decisions and actions while sensing emerging patterns in real time.
These conditions demand innovative process/application creation and configuration while completing work in the most optimal way considering global and local contexts. Supporting this kind of work requires a digital business platform that constantly improves business operations through constant measurement, signal detection, great visualization, incremental prediction and appropriate optimization of performing resources - both human and technology. This is work that applies intelligence at the appropriate times. This is a new journey that is the hallmark of digital along with great customer experiences.
If you want more detail on intelligent work, please see the following:
Additional Reading on Digital: