Imagine transforming a manufacturing organization that is
growing very fast while maintaining completely satisfied customers. This is a
risky proposition that is happening now at Jabil
Circuit Inc. because of a culture change enabled by an intelligent business
process management technology. Top management wants to move from a program
based lean six sigma culture to a culture of 150,000+ problem solvers and
innovators. This means that everyone needs to feel enabled for great results
while super-charging lean six-sigma to a real time response focus. IT will have to change along with the business
from a utility to an enabler. See http://jimsinur.blogspot.com/2013/07/incremental-transformation-is-here-today.html
for an explanation of incremental transformation.
The Challenge:
The problem not only lies in the culture change, but the
ability to enable rapid change in and around brittle systems. Leveraging doing
by design and mistake proofing (Poka-Yoke in Kaizen thinking) in this speed of
adaption and adoption without negative impact on customers will require a
change in the way IT and business work together. How to leverage BPM around SAP
and a global enterprise service bus(ESB) while making “shadow IT” legitimate.
The Solution:
Partnering Around New Goals and an iBPMS:
The new goals need to be set to transform IT and its
partnership with the business
The iBPMS provided Jabil with the tools
to handle compliance and cooperation through localization with core inherited
practices (Situational Layer Cake) and combine application layers into one
platform. It also managed all the necessary technical ingredients for success
in a real time Lean environment (Data Persistence, Process Modeling, Business
Rules, Decision Making, User Interface, Metrics, Reporting) while providing
enforcement of guardrails and standards.
The iBPMs also supplied the Lean Six
Sigma needs of the following:
· Process metrics are gathered
automatically
· Capabilities embrace Visual Management
· “Design for change” makes Kaizen easier
· Automated process controls are easier
to Poka-Yoke
· Browser-based tool eases IT deployment
burden
Net;
Net:
This aggressive use of culture change
enabled by an iBPMs is paying dividends for Jabil as the organization continues
to grow rapidly without customer issues that can’t be resolved at the “speed of
need”
This is a highly summarized case study based on Jabil’s
Success Using Pegasystems technology
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