While BPM claims that it delivers agility, you always don't
get what you expect. Almost all of the BPM focused vendors provide some form of
agility, but is it good enough? Is the agility managed in a holistic fashion,
or is it in pieces and parts. When the speed of business accelerates, in good
times or bad, the kind of agility your BPM vendor affords you can make all the
difference in the world when you are challenged by a business event and need to
respond to it rapidly. Don't be like this girl who ordered a seafood platter
and ended up with something else.
There are three levels of process agility that I have seen
in the past and it is clear to me what I would want in my crucial processes.
The three are as follows:
Simple Process Logic
Agility:
This is where rules and parameters in processes are made
explicit for rapid change. These generally revolve around navigation, simple
logic, work allocation, dashboard displays, tolerances, work list environments
and other local context agility levers. In this case there may not even be a
rule classification and these explicit agility directors are designed in
context with no common rule behavior. This is an entry level approach to
agility and certainly helpful when tweaking local changes to specific parts of
a process. Most BPMS vendors have this level of agility.
Complex Process Logic
Agility:
This is where explicit rules are everywhere in a process and
include advanced behaviors. This would include agility levers that are wider in
scope and effect and would subsume simple logic agility as well. Examples would
be explicit goals, case definitions, poly-analytic combinations, personas, work
environments, simulation features, optimization, social behaviors, BI, complex
events, in context mobile behavior and other larger context and compound
agility levers. This would likely occur in smarter and wide ranging processes,
but they are not tied together in a managed manner. Most, but not all, iBPMS
vendors have this level of agility
Linked Managed Agility:
The problem with most agility afforded in processes is that
the agility is aimed at separate points and there is no linkage of this point
agility. Well managed agility allows changes to cascade to and through many of
the agility levers in process and the resources they control. While it is
unlikely that all the points for a change will be linked, look for a BPM vendor
that allows linkage through rule and parameter management. This will contribute
to a faster time to market response, at a minimum, and preplanned changes that
reflect planned business scenarios, at a maximum. There are few BPM vendors who
have looked beyond multiple and localized agility levers. It is rare, but
necessary in change prone businesses.
Net; Net:
Process agility is always a good thing, but if you can’t
easily manage the agility levers in logical groupings, the amount of time to
find and change processes will increasingly become problematic, counterintuitive
and far too time-consuming over time.
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