Quite often, organizations/people become enthusiastic about the potential of particular digital technologies, and they tend to ignite a fire of their own. As every technology goes through growing pains, like AI right now, it either fizzles out, fails, or gains altitude through wise leverage in practical ways to deliver business or personal outcomes. A really good way to ensure AI continues to deliver is to pair AI with processes. There are three ways for AI and processes to work together. We recognize that various processes and types of AI can be combined to achieve successful outcomes. To read more on the different types of AI, click here, and to read about the types of processes, click here. There are three major ways to combine these proven and useful technologies enumerated below.
AI Designing the Best Processes:
This is where a business professional or individual describes the types of results, the resources available, and the activities necessary to produce those results. AI can then suggest contributing mini workflows, process snippets, or end-to-end processes. The designer can select the best-of-breed combination of workflows or processes that best suit the situation. This is a new and emerging approach that is likely to gain popularity and can be represented by a process model for human approval.
AI Supporting Existing Processes:
AI has the ability to serve processes by supplying instantaneous data and information sources to the processes themselves or the resources participating in the process at the nanosecond level. AI can also interpret in the proper context to make crucial decisions in operational, tactical, and strategic processes, supervised or unsupervised. Upon appropriate decisions, AI can help take the proper actions. Resources can be supercharged to tackle more complex decisions and tasks with the aid of AI. The processes and the supporting resources are mostly in control here.
Process Supporting AI:
When AI is driven towards outcomes that are described by goals and limited by guardrails, processes can be supported by completing actions that AI deems appropriate at the time. AI could be on the edge and collaborating with other AI agents statically or dynamically in this case. AI can also be monitored as it follows its chosen paths by representing those paths in a process model that can be interpreted by humans or other technologies in a standard interchange format.
Net; Net:
Process and AI are well-suited for each other under a wide range of circumstances, as process provides a framework for accomplishing both simple and complex results. While AI appears to be struggling on the vendor side due to consolidation and pushing too far too fast, the adoption of AI can be accelerated in businesses and among consumers by integrating it with existing processes and customer interfaces represented by processes.
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