While Business Process Management is an established, traditional technology category, its role in a successful digital transformation cannot be understated. Too often, the important role process pays in digital delivery goes unnoticed, because it is embedded in solutions and therefore, quite invisible, in many cases. For 2018, process will be as integral as ever before, and will require a business model that accounts for and leverages its full capabilities in new ways. In the new digital era, constituent journeys are the important processes even though other processes continue to support operations.
Pay Attention to Process in All Forms:
Process is just as important as before, but process is not "the next big thing". Business Process Management has grown from simple, path process optimization to dynamic and adaptable paths for better outcomes. As AI and smart resources invade process and development, things will change rapidly. Process range from simple workflow to dynamic self organizing tasks and everything in between.
By YE 2020, process and work management in all forms will be pervasive and key to digital solutions.
By YE 2019, all forms of process will be contributing to producing digital results.
By YE 2019, processes will be dynamically aligned to customer journeys, personas, and customizations.
By YE 2020, process will be smaller in size and will move closer to the edge of digital solutions.
By YE 2018, vendors who do not deliver digitally focused process capabilities, either by themselves or through partnerships, will be surpassed by competitors that do.
If you want the thinking behind these predictions, please visit the Aragon Research site by clicking here