Like it or not you will be interacting with either physical
or software robots soon. A cobot or co-robot (from collaborative robot) is a
robot intended to physically interact with humans in a shared workspace. It’s
not just the obvious robots to consider. Additionally, there are software bots that
can either assist you with knowledge/data mining or actions that eliminate
drone work. While there will be initial interfacing issues and learning curves
to get by, there are a number of long term issues to consider when interacting
with bots.
Bots
Constantly Learn and Change
Software & Hardware that are pretty static and only
change on periodic cycles are the norms for us these days. Our ability to absorb
change as humans are somewhat limited. Bots (hardware or software) can learn on
a continuous basis presenting a challenge to people. This can be a good thing
in that contextually sensitive advice or actions can greatly assist our
outcomes and experiences. It can also be a challenge in that the bots can adapt
quicker than us even though they can’t necessarily think. We will have to
absorb differences in bot behavior and even anticipate tactical and strategic
interactions with bots. If bots can explain their incremental learnings
leveraging explainable AI, some of the challenges can be obviated.
Bots
Monitor You Looking for Better Practices
Bots of all kinds will be close to people in a more intimate
way, therefore they can collect data and information about human behavior. The
upside is that these bots can find emerging better practices and show the way
to better outcome delivery. Built-in coaching can be helpful when raising the
skill and behavior levels of people in both work and personal contexts. The
downside of bot monitoring could be giving bad management information to turn
against people. Imaging an obsessive-compulsive boss information of behavior
deviation, who in turn, uses as a weapon against workers. If the bosses are
monitored too, that would certainly be helpful.
Bots Can
Give You Early Warning
Bots can watch multiple contexts at the same time. This means
that people operating in a known context can receive notification of context
spillover that may mean a pattern of opportunity or threat from emerging signals,
patterns and new scenarios. Bots are much more omnipresent and more aware than
people are in general especially when they are learning from emerging and fast
data or information. People can benefit from early warning behavior for
hardware or software bots. The downside is that there could be too many
warnings to deal with while trying to accomplish outcomes ergo become an
impediment to progress.
Net; Net:
We can be safe when interacting with hardware or software
bots if we are aware, informed, trained and practiced at leveraging the
positive aspects of these bots. Awareness of the underbelly of these bots and
their ability to stay ethically tuned to the law, expected norms in a culture
and sensitive to human needs or not will play a big role in safe interactions
with bots.
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