As the race to digital continues, the benefits to organizations will continue to accumulate. Businesses have the incentive and the opportunity with a new tax structure encouraging organizations to invest in digital efforts that have proven to deliver. Automation will accelerate as a theme in 2018 and will carry itself out in a number of ways—with the support of the digital business platform. Improving the customer experience will also be a major area of improvement. Both of these themes will need the application of AI to extend the continuous return on investment. This research note reviews five key Digital Business Platforms predictions for 2018 and beyond.
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