Monday, May 16, 2016

Benefits of Optimizing Manual Operations

You don't hear much about organizations tackling the glut of manual processes that they have. While one can get attracted by the digital efforts that are in the headlines today, there is also great opportunity in optimizing manual processes. The funds saved modeling here could drive funding for your digital efforts.While it would be great to automate as many manual processes as possible, there is also still low hanging fruit in the manual process arena. Even a fresh update of the operations manuals would do well to add benefit, but that's another topic. There are three major ways to squeeze benefits out of crafted processes. One is it gain consensus on the manual process, another is to optimize that process in its manual state and finally automating key portions of the manual process.






1. Build Consensus:

Quite often processes gather dust and get old. Sometimes the same process get re-invented and implemented by individual departments, divisions and even geographies. Sometimes the reason for the process evaporates and the process keeps humming along producing unneeded results. The law of entropy applies to processes as well as machines, people and organizations. By spending time understanding and sharing the processes around visibly, the time investment pays off in the complete deletion of tasks or the whole process. Putting the light on dark corners of an organizations process really is eye opening and may allow for some consolidation and changes that add more value and reduce costs. $$$$

2. Optimize the Crafted Process:

Need processes can always use optimization over time. By visually presenting the existing processes. new options for tuning the process will surface during the discussions if the right tone is set and the proper rewards are stated. Sometimes job, department and skill boundaries can be changed to optimize the results and costs.  $$$


3. Automate Wisely:

Some processes are screaming for automation and this is where some of the new digital options will appear to be helpful. Maybe some of the tasks in the crafted processes could be replaced. Maybe the whole process could use some advanced automation. Perhaps there might be tasks available from the market to include in your processes. A real mistake would be to try to automate 100% the processes without some judgement. The law of diminishing returns could play here, if one is not careful. $$$$$


Real World Results:

Here are some interesting results that are pleasing to the eye:

A major food manufacturer broke functional silos
An electronic organization increased speed 34 fold to access and execute localized processes
A large oil company was able to optimize processes visually
A large financial organization reduced its cost of interaction by more than five fold
A large bank stated that restructure would take half the time

There were many more to use.


Net; Net:

Not only are there hard benefits and speed increases, modeling provides a step change in ways of working while looking to find innovative ways of staying ahead with digital. This is an essential building block for many organizations going to the new digital world. Understanding current operations, changing operations for funding sources and mapping the future are in the wheel house of modeling.


My Current Favorite Vendors to Model and Understand (**):

IBM BlueWorks, I:vis, Q9 Elements. Interfacing Tech, Major Oak, QPR, Signavio, Software AG, Tibco & Trisotech

My Current Favorite Vendors to Automate After Understanding: (physical modeling **)

AgilePoint, Appian, Bonitasoft, DST, EMC, IBM, ManyWho, Metasonic, Newgen, Nintex, OpenText, PNMsoft Pegasystems,  SAG, Tibco, W4,  Work Relay & XMPro

** There are many more players that are in the market that could be a favorite one day :)