Jim Sinur

When should organizations practice customer journey mapping? Should it be done before the customer experience is built? There is a case for ...

We have been seeing one article after another about how organizations are getting frustrated with Digital. It boils down to setting expectat...

An organization’s ability to make excellent decisions will be a huge differentiator in today’s ever changing business environment. The day...

Should we back off on AI to make sure it is transparent? Is there a way to balance exciting progress enabled by AI with the visibility neces...

bpmNEXT aims to the definitive showcase of next generation processes (BPM) and it certainly did that this year. There were some interesting...

We are in a perfect storm for making great decisions and nothing less. There are converging forces that put a premium on better decisions in...

After moving away from people portraits and creature paintings for a bit, I'm back at it this quarter with my turtle painting. This time...