Monday, August 28, 2017

Journey Listening: The Newest Digital Era Skill

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Today most organizations have a "let them eat cake" approach to customer service.  Organizations, today, set up the touchpoints an...
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Tuesday, August 22, 2017

Customer Journeys Show the Trouble with Organizational SIlos

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Every organization practices labor and skill specialization because of the limits of what people can do, organizations of people can do and ...
Monday, August 14, 2017

Are Bots the Second Coming of BPM?

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Right now RPA (bots) are the talk of the digital world with the promise of the replacement of low level tasks initially and the assistance o...
Tuesday, August 8, 2017

Stretching the Elastic Workforce

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Today if you want an elastic workforce, you hire consultants in good times and let them go in down times. If your work mix changes you can e...
Monday, July 31, 2017

Unleash the Bots !!

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Organizations have a number of sources for productivity, but bots look to be one of the most promising source for productivity. Bots that of...
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Thursday, July 27, 2017

Let's Meet at the Duce !!

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Looking for something to do in Phoenix on the night of September 14th between 5:00 PM and 10:00?   If so, I will be showing some of my art a...
Monday, July 24, 2017

The Future of Business is Smarter Digital

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For the last few years we have been pursuing digital through taking advantage of better emerging methods and technologies applied to custome...
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