Thursday, October 6, 2016

Customer Journeys are Just the Beginning

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Just like designing a better user experience (UX) has been and continues to be a major focus of  digital efforts,  customer journeys and cus...
Monday, October 3, 2016

Selling Digital Process Efforts to Management

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There are any number of ways to sell digitally based process (BPM) efforts to management, but I have found that linking BPM to something ma...
Wednesday, September 28, 2016

Art for 3Q 2016

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This quarter was mostly about experimentation, so I tried a bunch of new things. If you like any of it, let me know. I completed three paint...
Tuesday, September 27, 2016

Blog Activity for 3Q 2016

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The topics of interest in this quarter were around Customer Experience, IoT, Cognitive, Digital Transformation and the Power of Process in t...
Thursday, September 22, 2016

Journey / Experience Mapping Isn't Just for Customers

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We all know mapping the customer journey / experience is one of the linchpins of digital transformation. If you are a planning organization,...
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Friday, September 16, 2016

Digital is an Opportunity to Design Excellent Customer Experiences

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It's easy to just "pave cow paths" when attempting digital transformation. Many organizations are just putting old transaction...
Tuesday, September 13, 2016

Do You Really Know Your Customer?

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The days of just pleasing the bottom line are over. The power has shifted to the customer and organizations that just try to solve this wi...
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