Tuesday, April 28, 2015

What's Better for a Changing World?

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Increasing your bet on the digital is best for dealing with a changing world. You will probably start with a mobile first mentality, but eve...
Monday, April 27, 2015

Swarming to Sales Closure

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Closing sales at the moment of excitement is a tricky balance. People buy because they like sales person or the sales experience. Imaging sa...
1 comment:
Wednesday, April 22, 2015

Swarming to Better Customer Service

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Great customer service will require a new kind of process that conjures the right experience, knowledge and behaviors that please. This mean...
3 comments:
Monday, April 20, 2015

Are Swarming Processes in Your Future?

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Today processes are managed by some central control point that orchestrates and coordinates resources. This has worked well when the process...
Thursday, April 16, 2015

Process & Insurance Claims: A Case Study

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This organization handles claims for multiple insurance companies and must be accountable for results even when disaster strikes. There are ...
Wednesday, April 15, 2015

Simulation & Emerging Processes; A Hospital Evacuation Case Study

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Processes are changing from predictable and structured to emerging and adaptive. For those processes that require multiple dynamic sets of p...
3 comments:
Monday, April 13, 2015

Delivering Maximum Benefit From A Business Improvement Project Portfolio

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The pain of change has to be worth it, so maximizing benefits for the whole organization across a portfolio of projects, hopefully process r...