Thursday, February 26, 2015

Process is Going Viral: Get on Board or Get Out of the Way !!

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As much as we hear about not having a common definition of what a process really is, process is going viral anyways. What are the reasons f...
Monday, February 23, 2015

IBM's InterConnect 2015 is Really a New Way Called Hybrid

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IBM is really driving the point home with real case studies this time for it's audience of 21000+ participants at this years InterConnec...
Wednesday, February 18, 2015

Process in the Emerging Digital Age

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Processes will have to behave differently and include new features as organizations move to the digital age and the impact will be rather wi...
Thursday, February 12, 2015

Changing Goals: Resetting the Aim for Your Processes

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More and more processes today have the ability to change the goals and rules without redeveloping or maintaining the processes flow or case....
Monday, February 9, 2015

A Dramatic Shift in Customer Experience via Journey Mapping

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Quite often organizations do not have a real handle on the reasons that customers leave them. It is easy to become enamored with your own p...
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Monday, February 2, 2015

Cognitive Computing Book is a Must Read

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If you buy the idea that machine intelligence is a good thing or not, it's coming on strong from a number of directions. From a thinking...
Thursday, January 29, 2015

The Dangerous Disconnect Between Customers and Existing Processes

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Most organizations seem pretty happy with their processes because they support the products and services in a manner that optimizes the comp...
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