Thursday, January 29, 2015

The Dangerous Disconnect Between Customers and Existing Processes

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Most organizations seem pretty happy with their processes because they support the products and services in a manner that optimizes the comp...
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Monday, January 26, 2015

IoT & Process Case Study: Guarding Lives

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A company that provides alarm and call center based solutions for dementia patients to individual citizens, their families and local authori...
Tuesday, January 20, 2015

PEX Week 2015: Customer Excellence Through Process Innovation

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As always PEX Week is filled with case studies a plenty with very few non case study sessions. There are so many case studies that it's ...
Monday, January 19, 2015

Complexity Collaboration Will Deliver to Business Down the Road

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Sometimes as a thought leader, you have to get out on the edge a bit, to peer over the cliff. Well last Friday I attended an all day session...
Thursday, January 15, 2015

Valentines Day is Coming; Don't Forget

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For four years now I have been struggling to create a fractal in the shape of a heart for the love of my life. Well I finally accomplished t...
Tuesday, January 13, 2015

Striking the New Work Balance Between Man & Machine in the IoT

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A challenge faces us for the rest of this decade and the next. "How will we balance work between man and machines" and how will th...
Monday, January 12, 2015

Process Management Providing Better Customer Service in Manufacturing

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This is a case of an orthopedic manufacturer getting the best of both worlds, better customer service and saving costs. While customer serv...
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