Wednesday, February 26, 2014

If You Don't Take Care of Your Customers, Someone Else Will

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In this day an age, revenue is the magic bullet. Gaining and maintaining customers is priority one today. It's not just about price. Thi...
Monday, February 24, 2014

Business Survival Skill V: Reaching for Innovative Change

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Change is never an easy thing to do personally or institutionally. In fact it is the most challenging issue we all face in the future, but t...
Friday, February 21, 2014

Business Survival Skill IV: Leveraging Organizational Resources

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I remember that one of my mentors said "There are only three things to manage in an organization: men. machines and money". It wou...
Thursday, February 13, 2014

Business Survival Skill III: Taking Optimal Actions for Better Business Outcomes

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In order to take optimal actions for any one situation (transaction, process instance or case) in light of goals that represent the best out...
Monday, February 10, 2014

Business Survival Skill II: Making Decisions Leveraging Speed & Prediction

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In the past, organizations could survive making slow and deliberate decisions. Today is a different era where the speed, accuracy, scope and...
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Wednesday, February 5, 2014

Business Survival Skill I: Recognizing Important Patterns

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If a business hums along and misses important patterns and trends, it is in mortal danger in today's world. It can mean a loss in busine...
1 comment:
Monday, February 3, 2014

Road Schedule for 2014

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If you are interested in having a conversation with me about any topics about process in the coming months, I thought you might appreciate s...