Jim Sinur

I watched one of the more disconcerting debates in email recently. People were lining up on oppositie sides of the process versus data drive...

Like it or not top executives have innovation envy. Executives consistently rate innovation high on their list of desirable outcomes. They a...

The name BPM generally conjures up preplanned and well modeled processes, but things are changing fast. In July, 2011 I introduced the conce...

As you may or may not know, I am retiring from Gartner on May 1st, 2013. This blog now becomes my offical blog site. Gartner has promised to...